Use cases
What telco teams do with neo360
neo360 fuses network data with business data into one map, so each team stops exporting the same records into a different spreadsheet. These are the use cases it is built for, grouped by who acts on them.
Get a demo →The shift
From siloed spreadsheets to one shared map
In most telcos, every department exports the same data into a different spreadsheet, and no single screen shows network performance and business KPIs together. That gap is what neo360 closes. It collects data from across the business, enriches it, and visualises it on one map, so planning, commercial and customer teams all read from the same source of truth.
The use cases below are grouped by who acts on them. Each is backed by an analytics module that ships inside the platform, not assembled afterwards from separate tools.
For network and planning teams
See the network the way the field sees it
- 01
Coverage and competition · See your coverage and your competitor's, on one map
Overlay your existing network coverage against competitor presence, band by band, so planning decisions start from where you stand against the market.
Coverage and competition - 02
5G FWA planning · Check 5G FWA feasibility before you roll a truck
Test line of sight and Fresnel zone obstruction from your desk, and see the impact of extra lobes before sending anyone to site.
5G FWA planning - 03
Coverage analytics · Read coverage at grid, route and site level
Site and sector management, band-wise coverage, LAC-RAC-TAC analytics, and coverage along custom routes, railways and highways, down to grid level.
For commercial teams
Put network reality behind every commercial call
- 01
Network potential · Find where quality and demand line up
Network potential analysis by network quality, good, moderate and poor, so growth plans target the places the network can actually serve.
- 02
Traffic analysis · Watch traffic where it actually flows
Network traffic analysis on the map, so commercial planning sees demand patterns alongside the coverage that carries them.
- 03
Department analytics · One platform for every department
Dedicated analytics for Finance, Sales, Marketing, Product, Customer Support and Operations, with a KPI manager and standardised frameworks across teams.
Department analytics
Use cases
Many use cases, one map underneath.
Each use case is a different route across the same basemap. Pick one and it resolves end to end, because planning, commercial and customer teams all read from the same enriched source of truth.
For customer teams
Turn complaints and surveys into map signal
Voice of customer, the complaints and survey results telcos already collect, becomes a layer on the same map. Customer insights sit next to coverage and traffic, so support and product teams can see where experience and network reality diverge instead of reading them in separate reports.
How they fit together
Built on one platform, not stitched after the fact
Every use case here draws on the same ingested sources, OSS, call records, inventory, CRM, business KPIs, voice of customer, crowd-sourced data and the data warehouse, rendered in browser-based dashboards you can configure on the fly. That is what lets a planning view, a commercial view and a customer view stay consistent: they are reading one enriched dataset, not reconciling several.
In the field
Running on a live telco network
neo360 is a current, active platform, with Vodafone as a live deployment. The use cases on this page are the ones it is built to support inside a working telco, not a roadmap.
- Coverage
- Competition
- 5G FWA
- Traffic
- Network potential
- Departments
See your own network and KPIs on one map.
Walk through the neo360 use cases that matter to your teams with our team.
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