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NetworkAccess · Use case

Outage management on a live network record

When fiber cuts and tower outages hit, the slowest part isn't the splice, it's working out what broke, what it took down, and which crew to send. NetworkAccess runs that response on one trusted record of your network, so fault isolation and restoration happen in operations, not in spreadsheets.

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SmartInventory Fiber Cut Tracing: a cut point on the route and the traced downstream span highlighted over satellite imagery of a dense urban area
Fiber Cut Tracing: the cut, and everything downstream of itBuilt on Google Maps Platform

The operational question

One outage, three problems at once

For a Head of Network Operations, an outage isn't one problem, it's three at once. What actually broke and where is it? What does this fault take out, which routes, ports and customers sit downstream? And which field team do I send, and is it the nearest one? When the answers live across a GIS, an inventory system, a CRM and someone's spreadsheet, every minute of that lookup is a minute of downtime your SLA is paying for.

NetworkAccess is built operations-first, not GIS-first: it starts from inventory, serviceability, capacity and operations workflows, with the map as the interface rather than the product. That is exactly the orientation an outage demands. You don't need a prettier map of the cut, you need to know what it affects and how to clear it.

Fiber patrol on the map: planned versus actual patrol route with halt points and patroller status
Fiber patrol: planned vs actual routes, tracked to closure.

The mechanism

Fault, impact, crew, traced on one record

OLT Fault Nearest crew Down Down Down Downstream impact, traced

How the response runs

End to end on one source of truth

Because every cable route, joint, splitter, OLT and ONT already lives in one trusted record, an outage is handled against the network as it really is, not a stale as-built. The response runs end to end on that single source of truth.

  1. 01

    See the whole picture instantly

    A complete view of cable routes, nodes, sites and links makes the on-field picture clear and the restoration decision specific, rather than a war-room guess.

  2. 02

    Localise the fault

    Combining the network record with geospatial context, you pinpoint where the fault sits instead of sweeping a route blind, cutting the guesswork that stretches repairs.

  3. 03

    Trace what it affects

    Real-time visibility of fiber paths, ports and capacity shows what sits downstream of the cut, so you prioritise the highest-impact restorations first.

  4. 04

    Dispatch and track to closure

    Field dispatch runs on SmartOps: tasks route to the nearest available team, and assignment, tracking and closure of each cut are monitored through web and mobile.

This is the same operational backbone an Outage Management System needs for utilities and telecom: real-time detection, precise fault localisation, automated routing of work to the nearest crew, and reporting on Mean Time to Detect (MTTD) and Mean Time to Repair (MTTR), anchored to a network inventory you can trust.

Faults found and crews routed in minutes.

The cut flares on the same live record sales and provisioning work from, the impact is traced downstream, and the nearest crew is on the road before the war room finishes drawing the map.

Proven when it mattered most

Restored at speed after Cyclone Fani

After Cyclone Fani struck the Odisha coast on 3 May 2019 with winds up to 175 kmph, telecom networks across the region suffered extensive damage, with many sites cut off by lost backhaul. Operators stood up war rooms, and re-routing and restoration decisions had to be made by visualising the network geographically. Lepton deployed NetworkAccess across the affected Tier-3 cities, giving teams a single network view to drive priority restorations and mark completion on the platform itself.

210+ fibre cuts reported after Cyclone Fani
3h 58m 10s average MTTR across the restoration
90–98% inventory accuracy under pressure

Over 210+ fibre cuts were reported, pushing parts of the operator's network to a standstill. As the cyclone subsided, field teams were mobilised and the cuts were restored at an average MTTR of 3 h 58 m 10 s, turning large numbers of radio sites back up in line with the corporate restoration plan.

What changes for operations

  1. 01

    Faster fault isolation

    Real-time visibility of fiber paths, ports and capacity locates the impact instead of inferring it, so the team answers "what's affected and who's nearest" in real time.

  2. 02

    Shorter restoration cycles

    Work routes to the nearest crew and is tracked to closure on one platform, so you're chasing restorations, not chasing people.

  3. 03

    Trustworthy decisions under pressure

    Inventory reaching 90-98% accuracy means war-room calls rest on the real network, not a stale map, with serviceability lookups dropping from hours or days to seconds.

At national scale

The same approach, beyond a single disaster

The approach scales well beyond a single disaster. NetworkAccess supports inventory management and operational visibility across some of the world's largest fiber and telecom networks, managing millions of network assets and nationwide deployments.

Live across Millions of network assets under live management, across nationwide deployments
  • Vodafone
  • Reliance Jio
  • BSNL
  • Tata Play Fiber
  • Dialog

Outage management is one of several operations NetworkAccess runs on the same trusted record. Pair it with instant serviceability checks and accurate network inventory, or see how the digital twin is built and kept current.

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Cut your restoration time.

See how NetworkAccess turns a fragmented network picture into a single outage-response record.

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