SmartOperations

Telecom Workforce Management
for Operational Excellence

A cutting-edge workforce management solution meticulously designed
to empower efficiency and productivity within your telecom organization.

SmartOps: Transforming Business Operations with Intelligent Precision

Explore SmartOps by Lepton Software for a comprehensive solution in intelligent operations management. Optimize resource allocation, automate workflows, and leverage real-time analytics for peak operational efficiency. Elevate your business processes with SmartOps, integrating cutting-edge technology to transform your operations seamlessly.

Workforce Management Challenges Faced by Telcos

End-To-End Field Operations Powered by SmartOPS

Field Survey

Capturing Demand Points and Optimizing Networks

Field Force Management

Orchestrating Operational Excellence

Service Assurance

Unveiling Preventive Maintenance and Fault Rectification

Service Fulfilment

Installation & Configuration, Seamless Service Delivery

End-to-End Work Order Management

Ticket Creation from OSS/BSS

Appointment Request with Customer’s Preferred Date and Time.

Work Order Assignment

Task Assignment to field crew using WFM web app basis different business rules.

Work Order Acknowledgement

User can access work order details on mobile device on the go. Keep them notified from anywhere.

Task Closure

Root-cause analysis, upload photo and material consumed. Stay on track with the progress of assigned tasks.

Location Management of Field Crew

GPS Tracking

With in-built GPS tracking, know exactly where your network crew is, at any given moment.

Stay in sync with their progress, anticipate potential bottlenecks, and strategize with precision. This real-time insight isn’t just about tracking dots on a screen; it’s about having your finger on the pulse of progress.

Geo-Fencing

Optimize field operations by assigning the nearest network crew to customers location.

Create virtual boundaries for automated actions when devices enter or exit specific areas.

Actual v/s Assigned Routes

Compare the Planned vs Actual travelled path on map along with distance traveled by the crew.

Real-Time Visibility to track the precise movement of your field crews
Detect deviations between planned and actual routes
Accurately measure the distance traveled by your crew, facilitating precise mileage calculations for billing, reimbursements, and performance evaluation.