Airtel

About

The company is India’s leading global telecommunications services company based in New Delhi, India. It operates in 16 countries across South Asia and Africa. Founded back in 1994, the company’s distribution channel is spread across 1.5 Mn outlets.

Challenge

To create visibility of Network Signal strength and track & manage field force.

Solution

Using Google Maps Platform, the company geocoded their tower and were able to track their field force. We started with a POC and in 2017, it converted into the tracking of 20K assets.

Impact

Open Network is a public-facing interface which provides an option to the user to report bad signal, to gather the data and to take necessary action. And Field force tracking helped the company manage its field sales team effectively and cover maximum ground. This application has helped them increase their productivity, especially in the case of on-demand premium customer visits.