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Leading International Telecom Company

About

The company is the Indian subsidiary of UK-based leading telecom giant. It is the world’s second-largest mobile phone company, and is a provider of telecom services in India with its operational head office in Mumbai.

Challenge

One of the leading telecom companies in India, it is imperative for them to have an on-ground presence to connect with its users and to acquire more customers. The telecom brand has over 10k stores across India and it is of no use if their customer have difficulty locating them.

Solution

We have helped them geotag location of their Point of Sale using Google Maps Platform, analyze the data collected to understand the current presence, identify potential market and take actions regarding customer acquisition.

Impact

This solution has helped them with an increase in customer satisfaction, creating better visibility and increase revenue.

Lepton’s relation with Customer

The company has been our customer for more than 2 decades now. We continue to work with the company on multiple projects and deliver

Customer Experience

We share regular updates about their usage and assist them with new development required. As a practice, we share health reports, help them optimize their usage and make the best use of their Maps API.

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Leading Indian Telecom Company

About

The company is India’s leading global telecommunications services company based in New Delhi, India. It operates in 16 countries across South Asia and Africa. Founded back in 1994, the company’s distribution channel is spread across 1.5 Mn outlets.

Challenge

To create visibility of Network Signal strength and track & manage field force.

Solution

Using Google Maps Platform, the company geocoded their tower and were able to track their field force. We started with a POC and in 2017, it converted into the tracking of 20K assets.

Impact

Open Network is a public-facing interface which provides an option to the user to report bad signal, to gather the data and to take necessary action. And Field force tracking helped the company manage its field sales team effectively and cover maximum ground. This application has helped them increase their productivity, especially in the case of on-demand premium customer visits.

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Leading Indian ISP

Goal

Provide google Map based GIS System for rolling out FTTX network, fault management, and customer connectivity requirements.

Solution

Lepton NetworkAccess GIS-based platform to meet their business objectives.

Impact

Reduced manual effort and time to plan the network by more than 70%.

Leading Telecommunication Brand

Goal

Improves network planning, asset management and network operations of their FTTX network.

Solution

A unified Web Based application where users can inventorise all the telecom modules like OSP, ISP, Logical for network operations and planning prospects at a single platform.

Impact

Reduced time to address customer complaints by 30%.

Leading Indian Telecom Company

Goal

Improve revenues by responding quickly to connectivity requests.

Solution

A repository of crucial inventory data integrated with multiple OSS/BSS systems including engineering logic for feasibility.

Impact

98% increase in response time to feasibility request; Feasibility cost reduced by 99%.

Leading Telecommunication Brand

Goal

Centralized web-based GIS system to inventorize their 1,00,000 KM of fiber and 10,00,000+ assets.

Solution

A unified Web Based application where users can inventorise all the telecom modules like OSP, ISP, Logical for network operations and reports generation prospects at a single platform.

Impact

Having a unified Geo platform is leading to accelerated data sharing and improved internal coordination between planning, engineering, operations, and marketing.

leading Telecom Company

Goal

To provide the OFC network planning on a GIS-based platform efficiently on a platform that is flexible to adopt changes in planning guidelines.

Solution

Lepton google map based network planning tool hosted on cloud along with professional services to plan Fiber network.

Impact

Faster Network plan with alternate/revised plan available in a few hours rather than days.

Leading ISP

Goal

GIS-based Fiber Inventory management platform to capture the entire OSP and ISP rollout and inventory for the BharatNet Chattisgarh project.

Solution

Web and Google map based GIS solution for network asset management and feasibility for customer acquisition.

Impact

Stakeholders get reports on rollout progress by a click on a button.

Leading Telecom Company

Goal

Provide Outage Management
System to cater planned and unplanned
tickets module.

Solution

GIS based application to assign
tickets to field engineer nearest to fault
location and to identify outage area.

Impact

Reduces, manual assignment of
tickets and creation of multiple tickets in case
of unplanned outage.