Department: Telecom
Job Type: Full Time
Job Location: Mumbai
Job Code: #751-01
Experience: 4-7 years

We are looking for an experienced and highly motivated L2 Application support engineer to be part of a skilled  team of Service support team  

JOB RESPONSIBILITY 

  • Provide technical support to users on GIS based application at customer premises  
  • Handle all issues transferred by L1 support team or by customer/user directly  
  • Evaluate issues, troubleshoot and provide resolution  
  • Ensure that all the operational processes and SLA are strictly followed  
  • Co-ordinate with L3 support team members to get the status of issues that have been transferred  Provide application support during outage/degrade or any enhancements.  
  • Ensure that the data feeds required by the application are loaded properly into the solution by the  automated modules.  
  • Need to interact with stakeholder regarding the resolution of issues.  
  • Perform incident/change/release management activities  
  • Troubleshoot end user problems  
  • Understand application Error messages and error/installation logs  
  • Server/OS related knowledge to access servers, check OS and application logs for issue, etc.  
  • Deployment of application and configure on server/cloud  
  • Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture  
  • Required to report to Customer Operational Manager.  

QUALIFICATION & SKILLSET 

  • 4 – 7 Years of Experience  
  • Excellent written and verbal communication skills.  
  • Technical knowledge of GIS application is must  
  • Server/OS related knowledge to access servers, check OS and application logs for issue, etc.  
  • Knowledge about application integration (integrated with other systems to receive data/information)  Knowledge of complete Data flow in the system.  
  • Database SQL knowledge (e.g. Oracle, PostGreSQL, or any other database)  
  • ITIL certification is preferred (Good to have…)

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