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Dominos

About

Leading Indian company based in Noida, Uttar Pradesh which holding the master franchisee for Pizza giant in India, Nepal, Sri Lanka, and Bangladesh. The company also has the franchise for leading Donuts restaurant chain in India.

Challenge

The company wanted their customers to have a delightful experience by creating a visibility of order status along with adhering to their policy of 30 minutes or free. They also wanted the customer to see if their location is under the delivery zone from their nearest Domino’s outlet.

Solution

Lepton worked with the company and provided a solution to overcome this challenge using Google Maps Platform.

Impact

Empowered by the solution, the company was able to reduce order cancellation, take a better call on the radius of the outlet, increase revenue and provide better customer experience.

Lepton’s relation with Jubilant

Lepton has been engaged with company for over 5 years to offer a solution that would lead to better customer experience.

Customer Experience

We share regular updates about their usage and assist them with new development required. As a practice, we share health reports, help them optimize their usage and make the best use of their Maps API.

Additional Impact

Starting back in 1973, the pizza franchise owned by the company had guaranteed that customers would receive their pizzas within 30 minutes of placing an order or they would receive the pizzas free. The pizza brand continues to live the legacy in India as well but faced a major challenge to achieve this due to unstructured infrastructure in India and automobile traffic patterns stymieing the delivery operations. This solution has helped them continue the legacy without costing any losses.