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YES Bank

About

One of India’s fourth-largest private sector bank, founded in 2004 & headquartered in Mumbai, India. It has won the Golden Peacock Innovative Product/Service Award-2017. As of 31 December 2017, the bank had 1050 branches and 1724 ATMs. It had a balance sheet size of US$3.1 billion and a Gross NPA of 1.72%.

Challenge

With the growing presence of this Bank, it was imperative for them to make sure that customer should not have to face any trouble finding their nearest branch / ATM

Solution

Lepton worked with them to document the solution and provide a seamless solution with the help of the Google Maps Platform. Now, they have ATM/Branch locator on their website and mobile app.

Impact

This has been of immense help for this bank’s users. Lepton has helped them with implementation and continues to help them with optimized usage of Google Maps APIs.

Lepton’s relation with this bank

Lepton has been engaged with this bank for over 5 years to offer a solution that would lead to better customer experience.

Customer Experience

We share regular updates about their usage and assist them with new development required. As a practice, we share health reports, help them optimize their usage and make the best use of their Maps API.